Refund policy

  • COVID-19 UPDATE: Due to the current health situation, exchanges and returns are temporarily suspended in some areas. If this applies to your return, exchange or service issue, our Customer Care Team will let you know and contact you once the service resumes in your area.
  • ALL SALES ARE FINAL
  • STRICTLY NO EXCHANGE & NO RETURN

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is not in good condition, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it and approved by us. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at claims@classicoroma.com.

Exceptions / non-returnable items

  • Mattresses & Box Springs
  • Custom made or Special Order items
  • Assembled and/or Modified items
  • Items marked "Final Sale" on the product page
  • Items without original packaging

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.